[Stronsaylimpet] Storm Beolo Update from SSEN

[Limpet editor]

  STORM BOELO UPDATE


  The weather forecast

With the impact of Storm Boelo continuing to make its way across the 
north of Scotland, our teams are working hard to restore supplies where, 
and when, it is safe for them to do so. We’re also urging customers to 
stay well back and report any damage they may see to our equipment.

In line with our weather forecasts, storm-force winds and heavy rain 
have been moving across the north of Scotland since yesterday afternoon.

As of 11am today, just over 24,000 customers are awaiting restoration of 
their electricity supplies.

Since Storm Boelo began moving across our network yesterday, our 
engineers have already safely repaired and restored supplies to over 
19,500 customers and have been working from first light this morning to 
reconnect customers whose power has been interrupted.

The main areas which have been impacted so far are Argyll and the West, 
Skye and the Western Isles. We’ve seen gusts in excess of 80mph sweeping 
across Argyll, with wind speeds of 85mph recorded in Machrahanish.

And as Storm Boelo continues to sweep across the north of Scotland, 
we’re also preparing for impact to our network infrastructure in 
Tayside, the North East and Aberdeenshire later today.

The Met Office has its own Amber Warning for wind today, and a Yellow 
Warning is also in place for rain 
<https://sse.tractivity.co.uk/Email/Link/14851/562249?token=21d753d4-a076-472c-8028-d5f628857ff4>


  How SSEN is responding

In anticipation of the disruption these storm-force winds and heavy rain 
can have on our network, we’ve been taking the following steps since 
Boelo was first forecast.

• Ahead of the storm, we stationed additional network maintenance crews 
in the areas which were forecast to be impacted the most. These teams 
will work to repair faults as safely and quickly as they can when 
conditions allow.

• We’ve increased the number of tree-cutting teams on shift, and these 
will be ready to clear paths to sites where we need to gain access.

• All planned network maintenance for Monday has been cancelled; taking 
this decision frees up more engineering teams to carry out repairs to 
storm damage.

• We’ve got more switching teams in our Control Room - their role will 
be to reconfigure the network around damage locations when possible, a 
process which can help us restore customers’ supplies more safely and 
quickly.

• Extra people are on duty in our Customer Contact Centre to take calls 
and respond to messages coming to us via social media.

For those customers who may need extra help if their power is off, our 
specialist Priority Services team is continuing the process of 
contacting customers already registered for free support during a power cut.

We’ve already sent text messages to 220,000 customers on our Priority 
Services 
<https://sse.tractivity.co.uk/Email/Link/14852/562249?token=21d753d4-a076-472c-8028-d5f628857ff4> 
in the areas most likely to be affected.

We’ll continue to monitor the weather closely, and we’ll issue further 
updates depending on the forecast.


  Help and advice

*Can we ask that you share these important messages with members of your 
communities to allow them to prepare for any potential disruption of 
supply. *

If you see any damage to our equipment, please stay back, don’t touch it 
and instead report it to us directly by calling 105 <tel:105>, or via 
our Power Track website 
<https://sse.tractivity.co.uk/Email/Link/14853/562249?token=21d753d4-a076-472c-8028-d5f628857ff4>, 
and engineers will investigate as soon as possible.

*Customers are also being encouraged to be prepared for the possibility 
of disruption to supplies by:*

• Saving the emergency power cut number - '105' <tel:105> - to your 
phone to report any loss of supply or damage to the electricity network

• Visiting our Power Track Website 
<https://sse.tractivity.co.uk/Email/Link/14854/562249?token=21d753d4-a076-472c-8028-d5f628857ff4> to 
give you details of power cuts and restoration times. You can also 
report power cuts and network damage through Power Track.

• Visiting the "Preparing for a power cut 
<https://sse.tractivity.co.uk/Email/Link/14855/562249?token=21d753d4-a076-472c-8028-d5f628857ff4>" 
section on our website, where there is a wealth of advice and 
information, or to chat live to one of our advisors via the Webchat service

Customers are also eligible for our Priority Services 
<https://sse.tractivity.co.uk/Email/Link/14856/562249?token=21d753d4-a076-472c-8028-d5f628857ff4> if 
they:

• Are deaf or hard of hearing

• Have a disability

• Live with children under five

• Are blind or partially-sighted

• Have a chronic illness

• Use medical equipment/aids reliant on electricity

• Are over 60

To find out more about Priority Services, click here 
<https://sse.tractivity.co.uk/Email/Link/14857/562249?token=21d753d4-a076-472c-8028-d5f628857ff4> or 
call 0800 294 3259 <tel:0800%20294%203259>.

Kind Regards

*SSEN Distribution*

*stakeholder.engagement at sse.com* <mailto:stakeholder.engagement at sse.com>
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