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                                            <h1
style="box-sizing:border-box;margin:0px;color:rgb(255,255,255);direction:ltr;font-family:Arial,&quot;Helvetica Neue&quot;,Helvetica,sans-serif;font-size:23px;line-height:1.2"><span
style="box-sizing:border-box;word-break:break-word">STORM BOELO UPDATE</span></h1>
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                                            <h1
style="box-sizing:border-box;margin:0px;color:rgb(0,62,102);direction:ltr;font-family:Arial,&quot;Helvetica Neue&quot;,Helvetica,sans-serif;font-size:23px;line-height:1.2;text-align:left"><span
style="box-sizing:border-box;word-break:break-word">The weather forecast</span></h1>
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style="box-sizing:border-box;direction:ltr;font-family:Arial,&quot;Helvetica Neue&quot;,Helvetica,sans-serif;font-size:14px;letter-spacing:0px;line-height:1.5">
                                              <p
style="box-sizing:border-box;line-height:inherit;margin:0px 0px 16px">With
                                                the impact of Storm
                                                Boelo continuing to make
                                                its way across the north
                                                of Scotland, our teams
                                                are working hard to
                                                restore supplies where,
                                                and when, it is safe for
                                                them to do so. We\u2019re
                                                also urging customers to
                                                stay well back and
                                                report any damage they
                                                may see to our
                                                equipment.</p>
                                              <p
style="box-sizing:border-box;line-height:inherit;margin:0px 0px 16px">In
                                                line with our weather
                                                forecasts, storm-force
                                                winds and heavy rain
                                                have been moving across
                                                the north of Scotland
                                                since yesterday
                                                afternoon.</p>
                                              <p
style="box-sizing:border-box;line-height:inherit;margin:0px 0px 16px">As
                                                of 11am today, just over
                                                24,000 customers are
                                                awaiting restoration of
                                                their electricity
                                                supplies.</p>
                                              <p
style="box-sizing:border-box;line-height:inherit;margin:0px 0px 16px">Since
                                                Storm Boelo began moving
                                                across our network
                                                yesterday, our engineers
                                                have already safely
                                                repaired and restored
                                                supplies to over 19,500
                                                customers and have been
                                                working from first light
                                                this morning to
                                                reconnect customers
                                                whose power has been
                                                interrupted.</p>
                                              <p
style="box-sizing:border-box;line-height:inherit;margin:0px 0px 16px">The
                                                main areas which have
                                                been impacted so far are
                                                Argyll and the West,
                                                Skye and the Western
                                                Isles. We\u2019ve seen gusts
                                                in excess of 80mph
                                                sweeping across Argyll,
                                                with wind speeds of
                                                85mph recorded in
                                                Machrahanish.</p>
                                              <p
style="box-sizing:border-box;line-height:inherit;margin:0px 0px 16px">And
                                                as Storm Boelo continues
                                                to sweep across the
                                                north of Scotland, we\u2019re
                                                also preparing for
                                                impact to our network
                                                infrastructure in
                                                Tayside, the North East
                                                and Aberdeenshire later
                                                today.</p>
                                              <p
style="box-sizing:border-box;line-height:inherit;margin:0px"><a
href="https://sse.tractivity.co.uk/Email/Link/14851/562249?token=21d753d4-a076-472c-8028-d5f628857ff4"
rel="noreferrer noopener"
style="box-sizing:border-box;color:rgb(0,104,165)" target="_blank"
                                                  moz-do-not-send="true">The
                                                  Met Office has its own
                                                  Amber Warning for wind
                                                  today, and a Yellow
                                                  Warning is also in
                                                  place for rain</a></p>
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style="border-radius:0px;color:rgb(0,0,0);width:600px;margin:0px auto">
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                                            <h1
style="box-sizing:border-box;margin:0px;color:rgb(0,62,102);direction:ltr;font-family:Arial,&quot;Helvetica Neue&quot;,Helvetica,sans-serif;font-size:23px;line-height:1.2;text-align:left"><span
style="box-sizing:border-box;word-break:break-word">How SSEN is
                                                responding</span></h1>
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style="box-sizing:border-box;padding-bottom:5px;padding-top:5px">
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                                      style="word-break:break-word">
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style="box-sizing:border-box">
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style="box-sizing:border-box;direction:ltr;font-family:Arial,&quot;Helvetica Neue&quot;,Helvetica,sans-serif;font-size:14px;letter-spacing:0px;line-height:1.5">
                                              <p
style="box-sizing:border-box;line-height:inherit;margin:0px 0px 16px">In
                                                anticipation of the
                                                disruption these
                                                storm-force winds and
                                                heavy rain can have on
                                                our network, we\u2019ve been
                                                taking the following
                                                steps since Boelo was
                                                first forecast.</p>
                                              <p
style="box-sizing:border-box;line-height:inherit;margin:0px 0px 16px">\u2022
                                                Ahead of the storm, we
                                                stationed additional
                                                network maintenance
                                                crews in the areas which
                                                were forecast to be
                                                impacted the most. These
                                                teams will work to
                                                repair faults as safely
                                                and quickly as they can
                                                when conditions allow.</p>
                                              <p
style="box-sizing:border-box;line-height:inherit;margin:0px 0px 16px">\u2022
                                                We\u2019ve increased the
                                                number of tree-cutting
                                                teams on shift, and
                                                these will be ready to
                                                clear paths to sites
                                                where we need to gain
                                                access.</p>
                                              <p
style="box-sizing:border-box;line-height:inherit;margin:0px 0px 16px">\u2022
                                                All planned network
                                                maintenance for Monday
                                                has been cancelled;
                                                taking this decision
                                                frees up more
                                                engineering teams to
                                                carry out repairs to
                                                storm damage.</p>
                                              <p
style="box-sizing:border-box;line-height:inherit;margin:0px 0px 16px">\u2022
                                                We\u2019ve got more switching
                                                teams in our Control
                                                Room - their role will
                                                be to reconfigure the
                                                network around damage
                                                locations when possible,
                                                a process which can help
                                                us restore customers\u2019
                                                supplies more safely and
                                                quickly.</p>
                                              <p
style="box-sizing:border-box;line-height:inherit;margin:0px 0px 16px">\u2022
                                                Extra people are on duty
                                                in our Customer Contact
                                                Centre to take calls and
                                                respond to messages
                                                coming to us via social
                                                media.</p>
                                              <p
style="box-sizing:border-box;line-height:inherit;margin:0px 0px 16px">For
                                                those customers who may
                                                need extra help if their
                                                power is off, our
                                                specialist Priority
                                                Services team is
                                                continuing the process
                                                of contacting customers
                                                already registered for
                                                free support during a
                                                power cut.</p>
                                              <p
style="box-sizing:border-box;line-height:inherit;margin:0px 0px 16px">We\u2019ve
                                                already sent text
                                                messages to 220,000
                                                customers on our <a
href="https://sse.tractivity.co.uk/Email/Link/14852/562249?token=21d753d4-a076-472c-8028-d5f628857ff4"
style="box-sizing:border-box;color:rgb(0,104,165)" target="_blank"
                                                  moz-do-not-send="true">Priority
                                                  Services</a> in the
                                                areas most likely to be
                                                affected.</p>
                                              <p
style="box-sizing:border-box;line-height:inherit;margin:0px">We\u2019ll
                                                continue to monitor the
                                                weather closely, and
                                                we\u2019ll issue further
                                                updates depending on the
                                                forecast.</p>
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                                              <p
style="box-sizing:border-box;line-height:inherit;margin:0px 0px 16px"><strong
style="box-sizing:border-box">Can we ask that you share these important
                                                  messages with members
                                                  of your communities to
                                                  allow them to prepare
                                                  for any potential
                                                  disruption of supply. </strong></p>
                                              <p
style="box-sizing:border-box;line-height:inherit;margin:0px 0px 16px">If
                                                you see any damage to
                                                our equipment, please
                                                stay back, don\u2019t touch
                                                it and instead report it
                                                to us directly by
                                                calling <a
                                                  href="tel:105"
style="box-sizing:border-box;color:rgb(0,104,165)" target="_blank"
                                                  moz-do-not-send="true">105</a>,
                                                or via our <a
href="https://sse.tractivity.co.uk/Email/Link/14853/562249?token=21d753d4-a076-472c-8028-d5f628857ff4"
style="box-sizing:border-box;color:rgb(0,104,165)" target="_blank"
                                                  moz-do-not-send="true">Power
                                                  Track website</a>, and
                                                engineers will
                                                investigate as soon as
                                                possible.</p>
                                              <p
style="box-sizing:border-box;line-height:inherit;margin:0px 0px 16px"><strong
style="box-sizing:border-box">Customers are also being encouraged to be
                                                  prepared for the
                                                  possibility of
                                                  disruption to supplies
                                                  by:</strong></p>
                                              <p
style="box-sizing:border-box;line-height:inherit;margin:0px 0px 16px">\u2022
                                                Saving the emergency
                                                power cut number - <a
                                                  href="tel:105"
style="box-sizing:border-box;color:rgb(0,104,165)" target="_blank"
                                                  moz-do-not-send="true">'105'</a> -
                                                to your phone to report
                                                any loss of supply or
                                                damage to the
                                                electricity network</p>
                                              <p
style="box-sizing:border-box;line-height:inherit;margin:0px 0px 16px">\u2022
                                                Visiting our <a
href="https://sse.tractivity.co.uk/Email/Link/14854/562249?token=21d753d4-a076-472c-8028-d5f628857ff4"
style="box-sizing:border-box;color:rgb(0,104,165)" target="_blank"
                                                  moz-do-not-send="true">Power
                                                  Track Website</a> to
                                                give you details of
                                                power cuts and
                                                restoration times. You
                                                can also report power
                                                cuts and network damage
                                                through Power Track.</p>
                                              <p
style="box-sizing:border-box;line-height:inherit;margin:0px 0px 16px">\u2022
                                                Visiting the "<a
href="https://sse.tractivity.co.uk/Email/Link/14855/562249?token=21d753d4-a076-472c-8028-d5f628857ff4"
style="box-sizing:border-box;color:rgb(0,104,165)" target="_blank"
                                                  moz-do-not-send="true">Preparing
                                                  for a power cut</a>"
                                                section on our
                                                website, where there is
                                                a wealth of advice and
                                                information, or to chat
                                                live to one of our
                                                advisors via the Webchat
                                                service</p>
                                              <p
style="box-sizing:border-box;line-height:inherit;margin:0px 0px 16px">Customers
                                                are also eligible for
                                                our <a
href="https://sse.tractivity.co.uk/Email/Link/14856/562249?token=21d753d4-a076-472c-8028-d5f628857ff4"
style="box-sizing:border-box;color:rgb(0,104,165)" target="_blank"
                                                  moz-do-not-send="true">Priority
                                                  Services</a> if they:</p>
                                              <p
style="box-sizing:border-box;line-height:inherit;margin:0px 0px 16px">\u2022
                                                Are deaf or hard of
                                                hearing</p>
                                              <p
style="box-sizing:border-box;line-height:inherit;margin:0px 0px 16px">\u2022
                                                Have a disability</p>
                                              <p
style="box-sizing:border-box;line-height:inherit;margin:0px 0px 16px">\u2022
                                                Live with children under
                                                five</p>
                                              <p
style="box-sizing:border-box;line-height:inherit;margin:0px 0px 16px">\u2022
                                                Are blind or
                                                partially-sighted</p>
                                              <p
style="box-sizing:border-box;line-height:inherit;margin:0px 0px 16px">\u2022
                                                Have a chronic illness</p>
                                              <p
style="box-sizing:border-box;line-height:inherit;margin:0px 0px 16px">\u2022
                                                Use medical
                                                equipment/aids reliant
                                                on electricity</p>
                                              <p
style="box-sizing:border-box;line-height:inherit;margin:0px 0px 16px">\u2022
                                                Are over 60</p>
                                              <p
style="box-sizing:border-box;line-height:inherit;margin:0px 0px 16px">To
                                                find out more about
                                                Priority Services,
                                                click <a
href="https://sse.tractivity.co.uk/Email/Link/14857/562249?token=21d753d4-a076-472c-8028-d5f628857ff4"
style="box-sizing:border-box;color:rgb(0,104,165)" target="_blank"
                                                  moz-do-not-send="true">here</a> or
                                                call <a
href="tel:0800%20294%203259"
style="box-sizing:border-box;color:rgb(0,104,165)" target="_blank"
                                                  moz-do-not-send="true">0800
                                                  294 3259</a>.</p>
                                              <p
style="box-sizing:border-box;line-height:inherit;margin:0px 0px 16px">Kind
                                                Regards</p>
                                              <p
style="box-sizing:border-box;line-height:inherit;margin:0px 0px 16px"><strong
style="box-sizing:border-box">SSEN Distribution</strong></p>
                                              <p
style="box-sizing:border-box;line-height:inherit;margin:0px"><a
href="mailto:stakeholder.engagement@sse.com" rel="noopener"
style="box-sizing:border-box;color:rgb(0,104,165)" target="_blank"
                                                  moz-do-not-send="true"><strong
style="box-sizing:border-box">stakeholder.engagement@sse.com</strong></a></p>
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