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<h1
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style="box-sizing:border-box;word-break:break-word">STORM BOELO UPDATE</span></h1>
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<h1
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style="box-sizing:border-box;word-break:break-word">The weather forecast</span></h1>
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<p
style="box-sizing:border-box;line-height:inherit;margin:0px 0px 16px">With
the impact of Storm
Boelo continuing to make
its way across the north
of Scotland, our teams
are working hard to
restore supplies where,
and when, it is safe for
them to do so. We\u2019re
also urging customers to
stay well back and
report any damage they
may see to our
equipment.</p>
<p
style="box-sizing:border-box;line-height:inherit;margin:0px 0px 16px">In
line with our weather
forecasts, storm-force
winds and heavy rain
have been moving across
the north of Scotland
since yesterday
afternoon.</p>
<p
style="box-sizing:border-box;line-height:inherit;margin:0px 0px 16px">As
of 11am today, just over
24,000 customers are
awaiting restoration of
their electricity
supplies.</p>
<p
style="box-sizing:border-box;line-height:inherit;margin:0px 0px 16px">Since
Storm Boelo began moving
across our network
yesterday, our engineers
have already safely
repaired and restored
supplies to over 19,500
customers and have been
working from first light
this morning to
reconnect customers
whose power has been
interrupted.</p>
<p
style="box-sizing:border-box;line-height:inherit;margin:0px 0px 16px">The
main areas which have
been impacted so far are
Argyll and the West,
Skye and the Western
Isles. We\u2019ve seen gusts
in excess of 80mph
sweeping across Argyll,
with wind speeds of
85mph recorded in
Machrahanish.</p>
<p
style="box-sizing:border-box;line-height:inherit;margin:0px 0px 16px">And
as Storm Boelo continues
to sweep across the
north of Scotland, we\u2019re
also preparing for
impact to our network
infrastructure in
Tayside, the North East
and Aberdeenshire later
today.</p>
<p
style="box-sizing:border-box;line-height:inherit;margin:0px"><a
href="https://sse.tractivity.co.uk/Email/Link/14851/562249?token=21d753d4-a076-472c-8028-d5f628857ff4"
rel="noreferrer noopener"
style="box-sizing:border-box;color:rgb(0,104,165)" target="_blank"
moz-do-not-send="true">The
Met Office has its own
Amber Warning for wind
today, and a Yellow
Warning is also in
place for rain</a></p>
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<h1
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style="box-sizing:border-box;word-break:break-word">How SSEN is
responding</span></h1>
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<p
style="box-sizing:border-box;line-height:inherit;margin:0px 0px 16px">In
anticipation of the
disruption these
storm-force winds and
heavy rain can have on
our network, we\u2019ve been
taking the following
steps since Boelo was
first forecast.</p>
<p
style="box-sizing:border-box;line-height:inherit;margin:0px 0px 16px">\u2022
Ahead of the storm, we
stationed additional
network maintenance
crews in the areas which
were forecast to be
impacted the most. These
teams will work to
repair faults as safely
and quickly as they can
when conditions allow.</p>
<p
style="box-sizing:border-box;line-height:inherit;margin:0px 0px 16px">\u2022
We\u2019ve increased the
number of tree-cutting
teams on shift, and
these will be ready to
clear paths to sites
where we need to gain
access.</p>
<p
style="box-sizing:border-box;line-height:inherit;margin:0px 0px 16px">\u2022
All planned network
maintenance for Monday
has been cancelled;
taking this decision
frees up more
engineering teams to
carry out repairs to
storm damage.</p>
<p
style="box-sizing:border-box;line-height:inherit;margin:0px 0px 16px">\u2022
We\u2019ve got more switching
teams in our Control
Room - their role will
be to reconfigure the
network around damage
locations when possible,
a process which can help
us restore customers\u2019
supplies more safely and
quickly.</p>
<p
style="box-sizing:border-box;line-height:inherit;margin:0px 0px 16px">\u2022
Extra people are on duty
in our Customer Contact
Centre to take calls and
respond to messages
coming to us via social
media.</p>
<p
style="box-sizing:border-box;line-height:inherit;margin:0px 0px 16px">For
those customers who may
need extra help if their
power is off, our
specialist Priority
Services team is
continuing the process
of contacting customers
already registered for
free support during a
power cut.</p>
<p
style="box-sizing:border-box;line-height:inherit;margin:0px 0px 16px">We\u2019ve
already sent text
messages to 220,000
customers on our <a
href="https://sse.tractivity.co.uk/Email/Link/14852/562249?token=21d753d4-a076-472c-8028-d5f628857ff4"
style="box-sizing:border-box;color:rgb(0,104,165)" target="_blank"
moz-do-not-send="true">Priority
Services</a> in the
areas most likely to be
affected.</p>
<p
style="box-sizing:border-box;line-height:inherit;margin:0px">We\u2019ll
continue to monitor the
weather closely, and
we\u2019ll issue further
updates depending on the
forecast.</p>
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<h1
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style="box-sizing:border-box;word-break:break-word">Help and advice</span></h1>
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<td style="box-sizing:border-box">
<table align="center" border="0" cellpadding="0"
cellspacing="0" role="presentation" width="600"
style="border-radius:0px;color:rgb(0,0,0);width:600px;margin:0px auto">
<tbody style="box-sizing:border-box">
<tr style="box-sizing:border-box">
<td width="100%"
style="box-sizing:border-box;vertical-align:top;width:600px">
<table width="100%" border="0"
cellpadding="0" cellspacing="0"
role="presentation">
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cellpadding="10" cellspacing="0"
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style="word-break:break-word">
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<p
style="box-sizing:border-box;line-height:inherit;margin:0px 0px 16px"><strong
style="box-sizing:border-box">Can we ask that you share these important
messages with members
of your communities to
allow them to prepare
for any potential
disruption of supply. </strong></p>
<p
style="box-sizing:border-box;line-height:inherit;margin:0px 0px 16px">If
you see any damage to
our equipment, please
stay back, don\u2019t touch
it and instead report it
to us directly by
calling <a
href="tel:105"
style="box-sizing:border-box;color:rgb(0,104,165)" target="_blank"
moz-do-not-send="true">105</a>,
or via our <a
href="https://sse.tractivity.co.uk/Email/Link/14853/562249?token=21d753d4-a076-472c-8028-d5f628857ff4"
style="box-sizing:border-box;color:rgb(0,104,165)" target="_blank"
moz-do-not-send="true">Power
Track website</a>, and
engineers will
investigate as soon as
possible.</p>
<p
style="box-sizing:border-box;line-height:inherit;margin:0px 0px 16px"><strong
style="box-sizing:border-box">Customers are also being encouraged to be
prepared for the
possibility of
disruption to supplies
by:</strong></p>
<p
style="box-sizing:border-box;line-height:inherit;margin:0px 0px 16px">\u2022
Saving the emergency
power cut number - <a
href="tel:105"
style="box-sizing:border-box;color:rgb(0,104,165)" target="_blank"
moz-do-not-send="true">'105'</a> -
to your phone to report
any loss of supply or
damage to the
electricity network</p>
<p
style="box-sizing:border-box;line-height:inherit;margin:0px 0px 16px">\u2022
Visiting our <a
href="https://sse.tractivity.co.uk/Email/Link/14854/562249?token=21d753d4-a076-472c-8028-d5f628857ff4"
style="box-sizing:border-box;color:rgb(0,104,165)" target="_blank"
moz-do-not-send="true">Power
Track Website</a> to
give you details of
power cuts and
restoration times. You
can also report power
cuts and network damage
through Power Track.</p>
<p
style="box-sizing:border-box;line-height:inherit;margin:0px 0px 16px">\u2022
Visiting the "<a
href="https://sse.tractivity.co.uk/Email/Link/14855/562249?token=21d753d4-a076-472c-8028-d5f628857ff4"
style="box-sizing:border-box;color:rgb(0,104,165)" target="_blank"
moz-do-not-send="true">Preparing
for a power cut</a>"
section on our
website, where there is
a wealth of advice and
information, or to chat
live to one of our
advisors via the Webchat
service</p>
<p
style="box-sizing:border-box;line-height:inherit;margin:0px 0px 16px">Customers
are also eligible for
our <a
href="https://sse.tractivity.co.uk/Email/Link/14856/562249?token=21d753d4-a076-472c-8028-d5f628857ff4"
style="box-sizing:border-box;color:rgb(0,104,165)" target="_blank"
moz-do-not-send="true">Priority
Services</a> if they:</p>
<p
style="box-sizing:border-box;line-height:inherit;margin:0px 0px 16px">\u2022
Are deaf or hard of
hearing</p>
<p
style="box-sizing:border-box;line-height:inherit;margin:0px 0px 16px">\u2022
Have a disability</p>
<p
style="box-sizing:border-box;line-height:inherit;margin:0px 0px 16px">\u2022
Live with children under
five</p>
<p
style="box-sizing:border-box;line-height:inherit;margin:0px 0px 16px">\u2022
Are blind or
partially-sighted</p>
<p
style="box-sizing:border-box;line-height:inherit;margin:0px 0px 16px">\u2022
Have a chronic illness</p>
<p
style="box-sizing:border-box;line-height:inherit;margin:0px 0px 16px">\u2022
Use medical
equipment/aids reliant
on electricity</p>
<p
style="box-sizing:border-box;line-height:inherit;margin:0px 0px 16px">\u2022
Are over 60</p>
<p
style="box-sizing:border-box;line-height:inherit;margin:0px 0px 16px">To
find out more about
Priority Services,
click <a
href="https://sse.tractivity.co.uk/Email/Link/14857/562249?token=21d753d4-a076-472c-8028-d5f628857ff4"
style="box-sizing:border-box;color:rgb(0,104,165)" target="_blank"
moz-do-not-send="true">here</a> or
call <a
href="tel:0800%20294%203259"
style="box-sizing:border-box;color:rgb(0,104,165)" target="_blank"
moz-do-not-send="true">0800
294 3259</a>.</p>
<p
style="box-sizing:border-box;line-height:inherit;margin:0px 0px 16px">Kind
Regards</p>
<p
style="box-sizing:border-box;line-height:inherit;margin:0px 0px 16px"><strong
style="box-sizing:border-box">SSEN Distribution</strong></p>
<p
style="box-sizing:border-box;line-height:inherit;margin:0px"><a
href="mailto:stakeholder.engagement@sse.com" rel="noopener"
style="box-sizing:border-box;color:rgb(0,104,165)" target="_blank"
moz-do-not-send="true"><strong
style="box-sizing:border-box">stakeholder.engagement@sse.com</strong></a></p>
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