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<h1
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style="box-sizing:border-box;word-break:break-word">We're now at Yellow
Alert in the north of
Scotland ahead of Storm
Boelo</span></h1>
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<h1
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style="box-sizing:border-box;word-break:break-word">The weather forecast</span></h1>
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<p
style="box-sizing:border-box;line-height:inherit;margin:0px 0px 16px">We\u2019re
contacting you to inform
you that we\u2019ve moved to
Yellow Alert status in the
north of Scotland ahead of
severe weather being
brought by Storm Boelo,
which is forecast over the
weekend. <br
style="box-sizing:border-box">
<br
style="box-sizing:border-box">
This heightened alert
level reflects the strong
likelihood that the
storm-force winds on
Saturday and Sunday will
affect our customers\u2019
power supplies. Over the
past few days, we\u2019ve been
increasing our level of
preparedness, and we're
ready to respond. </p>
<p
style="box-sizing:border-box;line-height:inherit;margin:0px 0px 16px">On
Saturday gusts of around
70mph will begin hitting
the Western Isles from
lunchtime, before
subsiding for a few hours.
Speeds will pick up once
more from 9pm onwards,
affecting the Western
Isles again and also
moving across the West
Coast of Scotland. <br
style="box-sizing:border-box">
<br
style="box-sizing:border-box">
On Sunday the winds will
remain continuous through
the early hours on the
West Coast, where speeds
will be reaching up to
75mph. The gusts will hit
the North Highlands from
6am onwards, at speeds of
up to 83mph. We anticipate
the worst of the winds
will be from 12pm through
to 6pm, particularly in
the Highlands and Orkney
Islands, but also ongoing
across affect the Argyll
and the West Coast the
Western Isles, and also
the northern parts of the
North East region.</p>
<p
style="box-sizing:border-box;line-height:inherit;margin:0px">The Met
Office has now upgraded
its own weather warnings;
an Amber Weather Warning
for Wind is now in place
across Scotland from 9pm
on Saturday through to 9pm
on Sunday evening.</p>
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<h1
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style="box-sizing:border-box;word-break:break-word">How SSEN is
responding</span></h1>
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<div
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<p
style="box-sizing:border-box;line-height:inherit;margin:0px 0px 16px">In
response, we\u2019re now
activating our
well-rehearsed contingency
plans; bringing in
additional teams to deal
with any damage to the
network and subsequent
faults, which may
interrupt customers\u2019 power
supplies.\u202f </p>
<p
style="box-sizing:border-box;line-height:inherit;margin:0px">We\u2019ve
increased the number of
people who'll be on duty
in our Customer Contact
Centres, where they\u2019ll be
ready to answer calls and
respond to social media.
In advance of Storm Boelo
arriving, we'll be sending
information via text
message to more than
220,000 of our more
vulnerable customers to
provide them with guidance
on what preparations to
make, along with help and
advice on what they can do
if the power goes off. </p>
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<h1
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style="box-sizing:border-box;word-break:break-word">Help and advice</span></h1>
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align="center" border="0" cellpadding="0"
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width="100%"
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cellspacing="0" role="presentation">
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cellpadding="10" cellspacing="0"
role="presentation"
style="word-break:break-word">
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<p
style="box-sizing:border-box;line-height:inherit;margin:0px 0px 16px"><strong
style="box-sizing:border-box">Can we ask that you share these important
messages with members of
your communities to
allow them to prepare
for any potential
disruption of supply. </strong></p>
<p
style="box-sizing:border-box;line-height:inherit;margin:0px 0px 16px">If
you see any damage to our
equipment, please stay
back, don\u2019t touch it and
instead report it to us
directly by calling <a
href="tel:105"
target="_blank"
style="box-sizing:border-box;color:rgb(0,104,165)"
moz-do-not-send="true">105</a>,
or via our <a
href="https://sse.tractivity.co.uk/Email/Link/14839/561682?token=21d753d4-a076-472c-8028-d5f628857ff4"
target="_blank"
style="box-sizing:border-box;color:rgb(0,104,165)"
moz-do-not-send="true">Power
Track website</a>, and
engineers will investigate
as soon as possible.</p>
<p
style="box-sizing:border-box;line-height:inherit;margin:0px 0px 16px"><strong
style="box-sizing:border-box">Customers are also being encouraged to be
prepared for the
possibility of
disruption to supplies
by:</strong></p>
<p
style="box-sizing:border-box;line-height:inherit;margin:0px 0px 16px">\u2022
Saving the emergency power
cut number - <a
href="tel:105"
target="_blank"
style="box-sizing:border-box;color:rgb(0,104,165)"
moz-do-not-send="true">'105'</a> -
to your phone to report
any loss of supply or
damage to the electricity
network</p>
<p
style="box-sizing:border-box;line-height:inherit;margin:0px 0px 16px">\u2022
Visiting our <a
href="https://sse.tractivity.co.uk/Email/Link/14840/561682?token=21d753d4-a076-472c-8028-d5f628857ff4"
target="_blank"
style="box-sizing:border-box;color:rgb(0,104,165)"
moz-do-not-send="true">Power
Track Website</a> to
give you details of power
cuts and restoration
times. You can also report
power cuts and network
damage through Power
Track.</p>
<p
style="box-sizing:border-box;line-height:inherit;margin:0px 0px 16px">\u2022
Visiting the "<a
href="https://sse.tractivity.co.uk/Email/Link/14841/561682?token=21d753d4-a076-472c-8028-d5f628857ff4"
target="_blank"
style="box-sizing:border-box;color:rgb(0,104,165)"
moz-do-not-send="true">Preparing
for a power cut</a>"
section on our
website, where there is a
wealth of advice and
information, or to chat
live to one of our
advisors via the Webchat
service</p>
<p
style="box-sizing:border-box;line-height:inherit;margin:0px 0px 16px">Customers
are also eligible for our <a
href="https://sse.tractivity.co.uk/Email/Link/14842/561682?token=21d753d4-a076-472c-8028-d5f628857ff4"
target="_blank"
style="box-sizing:border-box;color:rgb(0,104,165)"
moz-do-not-send="true">Priority
Services Register</a> (PSR)
if they:</p>
<p
style="box-sizing:border-box;line-height:inherit;margin:0px 0px 16px">\u2022
Are deaf or hard of
hearing</p>
<p
style="box-sizing:border-box;line-height:inherit;margin:0px 0px 16px">\u2022
Have a disability</p>
<p
style="box-sizing:border-box;line-height:inherit;margin:0px 0px 16px">\u2022
Live with children under
five</p>
<p
style="box-sizing:border-box;line-height:inherit;margin:0px 0px 16px">\u2022
Are blind or
partially-sighted</p>
<p
style="box-sizing:border-box;line-height:inherit;margin:0px 0px 16px">\u2022
Have a chronic illness</p>
<p
style="box-sizing:border-box;line-height:inherit;margin:0px 0px 16px">\u2022
Use medical equipment/aids
reliant on electricity</p>
<p
style="box-sizing:border-box;line-height:inherit;margin:0px 0px 16px">\u2022
Are over 60</p>
<p
style="box-sizing:border-box;line-height:inherit;margin:0px 0px 16px">To
find out more about the
PSR, click <a
href="https://sse.tractivity.co.uk/Email/Link/14843/561682?token=21d753d4-a076-472c-8028-d5f628857ff4"
target="_blank"
style="box-sizing:border-box;color:rgb(0,104,165)"
moz-do-not-send="true">here</a> or
call <a
href="tel:0800%20294%203259" target="_blank"
style="box-sizing:border-box;color:rgb(0,104,165)"
moz-do-not-send="true">0800
294 3259</a>.</p>
<p
style="box-sizing:border-box;line-height:inherit;margin:0px 0px 16px">Kind
Regards</p>
<p
style="box-sizing:border-box;line-height:inherit;margin:0px"><strong
style="box-sizing:border-box">SSEN Distribution</strong></p>
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