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<p><i>From BBC Radio Orkney on Facebook:</i></p>
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dir="auto" style="font-family: inherit; text-align: start;">Vodaphone UK has responded to customers complaints about its broadband and phone services remaining down in Orkney following damage to a subsea telecom cable at the weekend. </div></div>
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dir="auto" style="font-family: inherit; text-align: start;">Vodaphone users in the islands have spoken of their frustration that customers of other telecom companies are back online while Vodaphone has informed them it may not see its service restored until the cable is fixed. This is due to happen by early next week. </div></div>
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dir="auto" style="font-family: inherit; text-align: start;">Responding to BBC Radio Orkney, Vodaphone said \u201cThe recent damage to the SHEFA-2 subsea cable has affected broadband services across multiple providers, including Vodafone. Openreach have assured us they are working hard to resolve the issue as soon as possible and a cable repair vessel has been deployed. We apologise to our customers for the inconvenience.\u201d</div></div>
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dir="auto" style="font-family: inherit; text-align: start;">Vodaphone was pressed to explain why other providers are back online and Vodaphone customers were not. </div></div>
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dir="auto" style="font-family: inherit; text-align: start;">A Vodaphone spokesperson replied \u201c As the cable is shared, customers from a range of providers are impacted in varying ways depending on how the traffic is routed.\u201d</div></div>
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dir="auto" style="font-family: inherit; text-align: start;">Figures released this week show the merged Vodaphone and Three network has 1.65 million broadband customers in the UK and 28.7m mobile users - the largest in the UK. </div></div>
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dir="auto" style="font-family: inherit; text-align: start;">Vodaphone appears to have failed to anticipate problems with the SHEFA-2 cable, which has been damaged before. Other telecom companies have increased resilience by securing additional capacity in advance via alternative cable routes to keep their services online. It\u2019s understood Vodaphone is now seeking similar additional capacity for future incidents. </div></div>
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